Please read these Terms and Conditions carefully. By purchasing a MedAlert Safe product, using our website, or accessing any of our services, you agree to be bound by these Terms and Conditions.

These Terms and Conditions form a legally binding agreement between you, as the purchaser of a MedAlert Safe product and/or user of a MedAlert Safe service (“Customer,” “Member,” or “You”), and MedAlert Safe (“MedAlert Safe,” “we,” “us,” or “our”).

These Terms and Conditions, together with our Privacy Policy and any other policies posted on our website, govern your purchase and use of MedAlert Safe products (“Products”), website(s) (“Website”), and related services, including monitoring and subscription-based services (“Services”). Together, the Website and Services are referred to as the “Platform.”

If you do not agree to these Terms and Conditions, please do not purchase, access, or use our Products or Services.

1. Scope and Acceptance

Anyone who purchases a MedAlert Safe product or uses any part of the Platform is considered a Member under this Agreement.

This Agreement sets out your rights and responsibilities regarding your use of our Products, Services, and Platform, including all related content, materials, features, and information made available through our Website.

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the Product, Website, or Services after any changes are posted means you accept those changes.

By using our Products or Services, you represent that:

• You are at least 18 years old or of legal age to form a binding contract, and
• You are legally permitted to use our Products and Services under applicable law.

If you are purchasing or using our Products or Services on behalf of another person, including as a caregiver, you represent that you are authorized to act on their behalf.

2. Privacy Policy

Your use of our Products, Website, and Services is also governed by our Privacy Policy.

By using MedAlert Safe’s Products or Services, you consent to the collection, storage, and use of your information in accordance with our Privacy Policy.

We may update our Privacy Policy from time to time, and your continued use of our Platform after changes are posted means you accept the updated policy.

3. Overview of Products and Services

MedAlert Safe provides medical alert devices and related services designed to help connect users with emergency assistance when needed.

Our Products and Services may include home-based systems, mobile systems, fall detection, smart watches, monitoring support, and other related safety features.

By purchasing or using our Products or Services, you acknowledge and agree that in emergency situations, certain information you provide may be shared with emergency responders, monitoring agents, caregivers, or other relevant parties when necessary to assist you.

While we aim to provide reliable access to assistance, MedAlert Safe does not guarantee that emergency services, communication networks, GPS, cellular service, or other third-party systems will always be available, uninterrupted, or error-free.

We also strive to provide accurate product descriptions, pricing, and availability on our Website, but we do not guarantee that all information is always complete, current, or error-free.

4. Registration and Account Responsibility

Some parts of our Platform or Services may require registration or activation.

When registering, you agree to:

• Provide accurate and complete information
• Keep your information updated
• Maintain the confidentiality of your account details
• Accept responsibility for activities that occur under your account

You are responsible for ensuring that the information you provide to MedAlert Safe remains accurate at all times.

5. Orders and Purchases

MedAlert Safe reserves the right to refuse, cancel, or limit any order at our discretion. This may happen, for example, if:

• A product is unavailable
• There is an error in pricing or description
• We suspect fraud or unauthorized activity
• Additional verification is needed

If we cancel an order after payment has been made, we will issue a refund for the canceled amount where applicable.

We reserve the right to correct pricing errors, product descriptions, promotional offers, and other information at any time, including after an order has been submitted.

6. Subscription and Renewal

Some MedAlert Safe services may be offered on a subscription basis.

If you enroll in a subscription service, your subscription may automatically renew at the end of each term unless canceled before the renewal date.

By purchasing a subscription service, you authorize us to charge the payment method on file for renewal fees unless you cancel in advance.

You are responsible for keeping your billing and contact information up to date.

MedAlert Safe reserves the right to change subscription pricing at any time. Any updated pricing will apply to future billing periods as permitted by law.

7. Cancellation and Termination

You may cancel your subscription service at any time by contacting MedAlert Safe using the contact information listed on our Website.

Unless otherwise stated, subscription fees already paid are non-refundable, and cancellation will take effect at the end of the current billing period.

We may suspend or terminate your access to Products, Services, or the Platform at our discretion if:

• You violate these Terms
• Your payment fails or remains unpaid
• You provide false or misleading information
• We are required to do so by law
• We determine that continued service is not appropriate

Termination does not affect any obligations that by their nature should survive termination.

8. Permitted Use

You may use the Platform only for lawful purposes and in accordance with these Terms.

You may not:

• Use the Platform for unlawful, fraudulent, or unauthorized purposes
• Attempt to gain unauthorized access to systems or data
• Copy, distribute, modify, or exploit any part of the Platform without permission
• Use bots, scrapers, or automated tools to access the Platform
• Interfere with the operation or security of the Platform
• Upload or transmit harmful code, viruses, or malicious software
• Misrepresent your identity or affiliation
• Use the Platform in any way that infringes the rights of others

All content, trademarks, logos, text, graphics, and materials on the Platform are owned by or licensed to MedAlert Safe and are protected by applicable intellectual property laws.

9. No Medical Advice

MedAlert Safe products and services are designed to assist with emergency communication and safety support. They do not provide medical advice, diagnosis, or treatment.

Nothing on the Platform should be interpreted as medical advice. Always consult a qualified medical professional for medical concerns.

In the event of a serious or life-threatening emergency, call 911 or your local emergency services immediately whenever possible.

10. Third-Party Services and Networks

Certain features of our Products and Services may rely on third-party providers, including cellular networks, GPS systems, communication systems, monitoring providers, payment processors, and other service partners.

MedAlert Safe is not responsible for the performance, availability, or failure of third-party systems or services that are outside our control.

Your use of third-party services may also be subject to their own terms and conditions.

11. Disclaimer of Warranties

To the fullest extent permitted by law, MedAlert Safe provides its Products, Services, and Platform on an “as is” and “as available” basis.

We make no warranties, express or implied, including any warranties of:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy or reliability
• Continuous or uninterrupted availability

We do not guarantee that the Products, Services, or Platform will always function without delay, interruption, or error, or that they will meet every expectation or requirement.

Some jurisdictions do not allow certain warranty exclusions, so some of these limitations may not apply to you.

12. Limitation of Liability

To the maximum extent permitted by law, MedAlert Safe and its owners, officers, employees, affiliates, agents, contractors, and partners shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or related to your use of the Products, Services, or Platform.

This includes, without limitation, damages related to:

• Service interruptions
• Network or equipment failure
• Delayed emergency response
• Loss of data
• Lost profits
• Third-party system failures
• Unauthorized access
• Force majeure events

To the fullest extent permitted by law, the total liability of MedAlert Safe for any claim arising from or relating to the Products, Services, or Platform shall not exceed the amount you paid to MedAlert Safe for the specific Product or Service giving rise to the claim, or one hundred U.S. dollars ($100), whichever is greater.

Some jurisdictions do not allow the limitation or exclusion of certain damages, so some limitations may not apply to you.

13. Indemnification

You agree to defend, indemnify, and hold harmless MedAlert Safe and its affiliates, owners, directors, officers, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, or expenses, including reasonable legal fees, arising out of or related to:

• Your use of the Products, Services, or Platform
• Your breach of these Terms
• Your violation of any law or third-party rights
• Any inaccurate or incomplete information you provide to us

14. Third-Party Links

Our Website may contain links to third-party websites or services. These links are provided for convenience only.

MedAlert Safe is not responsible for the content, policies, or practices of third-party sites, and your use of those sites is at your own risk.

15. User Communications and Submissions

If you send suggestions, feedback, ideas, reviews, or other materials to MedAlert Safe, you grant us the right to use, reproduce, modify, publish, and display such content for business purposes, unless otherwise prohibited by law.

You are responsible for ensuring that any content you submit is lawful and does not violate the rights of any third party.

16. Dispute Resolution

Any dispute arising out of or relating to these Terms, the Products, Services, or Platform shall be governed by the laws of the applicable jurisdiction in which MedAlert Safe operates, without regard to conflict of law principles.

To the extent permitted by law, you agree to first contact us and attempt to resolve any dispute informally.

If a dispute cannot be resolved informally, MedAlert Safe reserves the right to require that disputes be resolved through binding arbitration or in the appropriate courts of competent jurisdiction, depending on applicable law and the nature of the dispute.

To the fullest extent permitted by law, you agree not to participate in any class action or representative proceeding against MedAlert Safe.

You may wish to have a local attorney review this section before publishing if you want state-specific arbitration language.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

18. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other posted policies, constitute the entire agreement between you and MedAlert Safe regarding your use of the Products, Services, and Platform.

19. Changes to These Terms

We may revise these Terms and Conditions from time to time. Updated versions will be posted on our Website. Your continued use of our Products, Services, or Platform after changes are posted means you accept the revised Terms.

20. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

MedAlert Safe
Email: info@medalertsafe.com
Phone: +1-618-989-0606